Refund Policy

1. Introduction

This Refund Policy ("Policy") applies to all paid subscriptions for Attachment Hippo ("Service"). We strive to ensure customer satisfaction while maintaining a fair and transparent refund process.

Try Our Free Plan First: We offer a comprehensive free plan that allows you to fully test the Service and its core functionality before making any financial commitment. This free plan is available indefinitely, giving you all the time you need to evaluate whether Attachment Hippo meets your needs. By subscribing to a paid plan, you acknowledge that you have had the opportunity to thoroughly evaluate the Service through our free plan. Paid subscriptions are generally final, with refunds available only under the specific circumstances outlined in Section 2.

All paid subscriptions are processed through Paddle, our merchant of record, which provides payment processing, tax handling, and subscription management services. For additional information about refunds and cancellations, please refer to Paddle's Checkout Buyer Terms.

2. Refund Eligibility

We offer refunds on yearly plans only, within 14 days of purchase, if the Service has technical issues we can't fix.

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at attachmenthippo@gmail.com with "Refund" in the subject line
2. Include your email address associated with the Attachment Hippo account
3. Provide your Paddle transaction ID (found in your payment confirmation email) and date of purchase
4. Clearly explain the reason for your refund request

3.2 Review and Decision

We will review your refund request based on the criteria outlined in Section 2:

• Refund requests are reviewed within 2-3 business days
• We may request additional information or attempt to resolve technical issues before approving a refund
• You will receive an email notification of our decision

4. Violation of Terms

If your account is terminated due to violation of our Terms of Service, no refund will be provided for any remaining subscription period. This includes but is not limited to:

• Abuse of the Service
• Fraudulent activity
• Violation of Google Workspace policies
• Any illegal use of the Service

5. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

• Email: attachmenthippo@gmail.com
• Website: https://attachmenthippo.com/#contacts

6. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.